![]() They are soon becoming more of a customer care center, allowing those who help people file claims to answer questions we're not currently allowed to answer, and they are upgrading their call system to voip instead of landline. Adherence is strictly enforced, and you must maintain a 98% to avoid any issues. You will be inundated with sad stories all day, so if you are effected by that emotionally, this is not the job for you. The problems come in with constant tech issues, overworked claims examiners who are rarely reachable for claimants to speak with, and a massive amount of upset claimants for being denied, not responded to, not paid on time, or ignored completely. The benefits are great, and pay is pretty good for those who are just helping people file claims. I work from home, which is very convenient, and everything you need to do your job is sent to you.
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